Reach the KATYUSHA factory directly for sales, wholesale, OEM, warranty and spare parts.
Spec questions, wholesale quotes, OEM briefs, warranty claims and spare-part requests all go to the same address: [email protected]. There is no call centre between you and the factory - the person answering has the machining and assembly floors behind them.
Use the form below, or email [email protected] directly. If you already have a model number, put it in the subject line: it saves a round trip.
| Your enquiry | Include this |
|---|---|
| Retail / single-unit question | Model or product link, quantity, delivery country |
| Wholesale quote | Model(s), quantity per model, packing preference (retail box or bulk carton), destination port, target price |
| OEM / private label | Model(s), target quantity, market, branding needed (laser, print, box), target launch date |
| Warranty or defect claim | Order reference, model, photos or a short video, description of the fault |
| Spare parts | Model, part name, quantity |
Start with inside the factory for how the reels are made, OEM & private label for the private-label process and MOQ, and shipping & returns for dispatch, duties and the return window. The FAQ answers the questions we are asked most often.
OEM & private label Wholesale pricing
We aim to answer within one business day during China Standard Time working hours (GMT+8).
[email protected] reaches the factory desk and covers sales, wholesale, OEM, warranty and spare-part requests. Wholesale and container enquiries are answered by our trade desk.
The model or product link, the quantity, your destination country or port, and any branding or packaging requirement. That is usually enough for a single complete reply instead of a round of questions.
Yes, with advance notice, and video walk-throughs are available on request. Full postal address: Room 203, No. 8, Xintai 1st Street, Xinmalian, Dalang Town, Dongguan, Guangdong Province 523770, China.