Worldwide dispatch from China: couriers, freight, duties, the return window and the warranty.
KATYUSHA ships worldwide, direct from the factory in Dongguan. Retail orders go out by international courier; trade orders go by air or sea freight through the port you nominate. Every reel leaves in its retail box inside a master carton with foam protection, and every shipment gets a document set you can clear customs with.
| Method | Typical use | Transit time | Tracking |
|---|---|---|---|
| International courier (DHL / FedEx / UPS) | Samples and small retail orders | Quoted per destination at checkout | Yes, door to door |
| Air freight | Mid-volume trade orders | Quoted per shipment | Yes, to destination airport |
| Sea freight - LCL | Mixed pallets, smaller container volumes | Quoted per shipment | Yes, to destination port |
| Sea freight - FCL 20ft / 40ft | Full container trade orders | Quoted per booking | Yes, to destination port |
Transit times run from dispatch, not from order date, and exclude customs clearance. Air and sea schedules shift around public holidays and peak season; if a date is critical, tell us and we will quote the fastest lane rather than the cheapest one.
If a reel is not what you expected, contact us at [email protected] within 7 days of delivery, before sending anything back. Unauthorised returns cannot be traced and may be refused.
| Situation | What we do |
|---|---|
| Unused item, original packaging, retail order | Return within 7 days of delivery for a refund or exchange; item must be unused and complete |
| Faulty item on arrival | Photo or video evidence, then replacement part, replacement unit or credit - our choice of remedy after inspection |
| Wrong item shipped by us | Correct item dispatched at our cost; return label provided |
| Trade / bulk order | Claims handled per the agreed contract; the restocking position for non-defective returns is written into that contract |
| Custom or private-label goods | Not returnable for change of mind, since the goods are made to your artwork |
Return freight. For our error or a confirmed manufacturing defect we cover it. Otherwise the buyer pays return freight, and goods should be sent with tracking - we cannot refund a parcel that never arrives.
Inspect the carton before signing for it. If the box is crushed, torn or wet, note it on the delivery document and photograph it before opening. Report transit damage to us as soon as possible and no later than the courier claim window with photos of the carton, the packing and the product; courier claims have short deadlines and we cannot open one on your behalf after they pass.
KATYUSHA reels carry a 6-month warranty against manufacturing defects - machining, material and assembly - counted from the delivery date. The warranty covers the reel, not the fishing trip: normal wear parts (drag washers, line, handles, bearings damaged by saltwater intrusion after a seal is opened) are excluded, as are damage from over-loading beyond the rated drag, dropping, or unauthorised repair.
Baits and soft plastics are consumables. They take teeth, rocks and snags by design, so they carry no warranty period - a bait that fails out of the pack is a dead-on-arrival case and is replaced, but a bait that has been fished is not a warranty item. Claims go to the same inbox as everything else: [email protected].
Contact the factory Read the FAQ
Retail orders usually dispatch within a few business days of cleared payment; bulk and private-label orders dispatch after deposit and artwork approval, with the exact date on that order’s proforma invoice.
DHL, FedEx, UPS, EMS and China Post for parcels, and air freight or sea freight (LCL and FCL) for trade orders. The carrier is chosen per destination and shown with your tracking number.
The buyer, unless the order is quoted DDP. Under EXW, FOB and CIF terms all import taxes and clearance fees are the buyer's responsibility.
The return window is 7 days from delivery, for unused items in original packaging. We cover return freight when the fault is ours; otherwise the buyer pays it, and goods should be returned with tracking.
Email [email protected] or message +86 158 5790 1157 on WhatsApp with the order reference, the model and photos or a short video of the fault. The reel warranty runs 6 months from delivery against manufacturing defects, and claims are handled by the factory.